Complaints & Escalations

Raise, track and escalate any issue with your solar service.

Open Complaints
3
Across all categories
Avg Resolution
2.4 days
Last 90 days
Escalated Cases
1
Critical priority
Satisfaction Score
4.4 / 5
Post-resolution rating

Complaints by Category

Resolution Trend (days)

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My Complaints

TicketCategoryPriorityAssignedStatus
Warranty
High
Kelvin Eze
Under Review
Installation
Medium
Tunde Adebayo
Resolved
Service Delay
Critical
Chika Okafor
Escalated
Billing
Medium
Fatima Abdullahi
Assigned
Product
Low
Grace Johnson
Closed
General
Low
—
Submitted

CMP-1142 · Battery underperforming after 4 months

Under Review
Date Filed
2026-06-08
Category
Warranty
Priority
High
Assigned Staff
Kelvin Eze
Status Timeline
  1. Submitted
    Logged automatically
  2. Under Review
    Logged automatically
  3. Assigned
  4. Resolved
  5. Escalated
  6. Closed
Resolution Notes
Kelvin Eze
Technician dispatched to inspect battery bank on Friday.
Engineering
Replacement under warranty has been approved.