Support Center

We're here when you need us.

Emergency Support

24/7 critical fault response.

FAQs

Why is my battery draining fast?
Check for high-load appliances. Contact us if backup hours drop below your usual range.
Inverter showing red alarm
Power off non-essential loads and raise an emergency ticket.
How do I read my monitoring app?
Solar bar shows generation, battery shows reserve, load shows usage.
When is my next maintenance?
Check your project page for the next scheduled visit.

Chat with support

Hi! I'm Kelvin from support. How can I help today?
My battery shows 50% but it's been sunny all day.
Let me check your system status. One moment...

Ticket History

  • TCK-2210 · Inverter alarm · In Progress
  • TCK-2105 · Panel cleaning · Resolved
  • TCK-2056 · Battery backup · Resolved
  • TCK-1980 · Monitoring offline · Resolved