Full CRM intelligence — journey, communications, renewals and account risk.
| Client | Contact | Industry | Segment | Revenue | |
|---|---|---|---|---|---|
| Dr. Adekunle Bello | Healthcare | VIP | ₦76,900,000 | ||
| Engr. Auwal Yakubu | Industrial | VIP | ₦142,000,000 | ||
| Mrs. Funke Adekoya | Retail | Active | ₦41,500,000 | ||
| Adaeze Okonkwo | Residential | Active | ₦8,500,000 | ||
| Bode Olawale | Commercial | Prospect | ₦0 | ||
| Pst. Ngozi Eze | Education | Active | ₦17,200,000 | ||
| Mrs. Tope Williams | Residential | At-Risk | ₦12,300,000 | ||
| Alh. Sani Musa | Agriculture | Lead | ₦0 |
| Payment | Complaint | Churn | Maintenance | |
|---|---|---|---|---|
| Sunrise Hospital | 88 | 60 | 30 | 75 |
| Greenfield Estate | 40 | 25 | 20 | 50 |
| Oakfield Offices | 85 | 95 | 85 | 90 |
| BrightWay Homes | 78 | 88 | 80 | 70 |
Higher value = higher risk exposure across each dimension.
| Client | Contract | Renewal Date | Value | Risk |
|---|---|---|---|---|
| Sunrise Hospital | Maintenance + Monitoring | 2026-08-15 | ₦8,400,000 | Low |
| Holy Grace School | Maintenance | 2026-07-30 | ₦2,100,000 | Medium |
| AlphaMart Superstores | Premium Support | 2026-09-05 | ₦4,600,000 | Low |
| Greenfield Estate | Maintenance | 2026-07-12 | ₦1,800,000 | High |
3 complaints + renewal in 22 days. Likelihood of churn 78%.
Action: Schedule VIP recovery call this week.
Industrial client growing — 2nd facility under construction.
Action: Propose Phase-2 expansion quote.
NPS 85 — high willingness to refer. 4 sister stores possible.
Action: Activate referral incentive.