Performance, workload, attendance and development across every team member.
Stars — promote, retain, reward.
Risk of burnout — rebalance.
Coach, train, mentor.
Critical — intervene immediately.
Star performer at 96 perf but workload 96% — burnout risk in 30 days.
Action: Promote junior rep to absorb 30% of accounts.
Returning from leave; performance 84 trending. Skills gap in inverter diagnostics.
Action: Enroll in advanced certification (Q3 batch).
Only 1 senior engineer per major region — single-point-of-failure risk.
Action: Hire 2 mid-senior engineers in Lagos + Abuja.
Lead Engineer ready for Regional Lead role.
Action: Discuss in next leadership review.