Operations Command

Maintenance Command Center

Fleet health, asset failures, ticket journey and SLA intelligence.

Open Tickets
14
Critical
2
Avg Response
2.4h
Resolved (week)
38

Fleet Health Score

92
Fleet Health
Inverter Health94/100
Battery Health88/100
Panel Health96/100
Monitoring Health90/100

Asset Failure Distribution

Ticket Journey

Stage 1
Opened
42 tickets
Stage 2
Assigned
38 tickets
Stage 3
Diagnosed
28 tickets
Stage 4
Scheduled
18 tickets
Stage 5
Resolved
38 (week)
Stage 6
Closed
34 (week)

SLA Compliance

96
Compliance
95%
Target
2.4h
Avg Response
1.1h
Critical
98%
First-time fix

Maintenance Tickets

TicketClientIssuePriorityTechSLAStatus
TCK-2210BrightWay HomesInverter overheating alarm
High
Tunde Adebayo2h
In Progress
TCK-2211Holy Grace SchoolBattery low backup time
Medium
Musa Bello8h
Open
TCK-2212AlphaMart SuperstoresPanel cleaning request
Low
Daniel Etim24h
Scheduled
TCK-2213Sunrise HospitalEmergency grid switch failure
Critical
Tunde Adebayo1h
In Progress
TCK-2214Oakfield OfficesMonitoring offline
Medium
Kelvin Eze4h
Resolved

Maintenance Forecast

  • ▸Battery tickets likely to rise 22% next month — Harmattan dust impact.
  • ▸Panel cleaning due for 12 sites in Lagos / Ibadan.
  • ▸3 clients require preventive maintenance visits this quarter.
  • ▸Inverter firmware patch recommended on 18 deployments.
Predictive Alert

Northline Cold Storage

Battery cycle data suggests cell degradation; preventive visit recommended within 14 days to avoid downtime risk during peak load.

3,420
Cycles
82%
Capacity
High
Risk
AI Intelligence Feed
High
Critical ticket TCK-2213 — Sunrise Hospital

Emergency grid switch failure, 1h SLA active.

Action: Dispatch Team Delta immediately

Medium
Preventive cycle overdue (8 clients)

Stay ahead of failure rate by booking visits in next 14 days.